I was the technical engineer that you could never reach directly, but I knew all of the answers. ![]() I would give them the answer and they would convert it into a polite and helpful reply for the end customer. The reason for all of this indirection is simple: technical people (like me) are usually blunt. The last thing you need is for a company representative saying something like, "Well, that's stupid", "Only an idiot would do that!", and "Oh shit! That's a bad bug!" The levels of support are intended to provide the customer with a friendly and positive experience.Īs a company, you don't want your back-end engineers talking to your customers. In the open source world, there is no support buffer. ![]() You, the customer, get to meet these blunt and rude engineers face-on. A few (minority) are friendly and eager to help you. Personally, I've gotten so tired of these techie trolls, that I've stopped requesting help from open forums. If the only way to report a bug or ask for help is to join their mailing list or fill out a bugzilla report, then I'll pass. Either I'll fix the bug myself, find a workaround, or go with an alternative. While Microsoft is usually associated with the words " Evil Empire", they really do one thing right: Microsoft knows how to name products. Specifically, they name products after the functionality. Need an editor? How about "Word" or "Notepad". A simple drawing tool? Try "Paint" or "Photo Editor" or "Picture Manager". If you didn't know ahead of time, do you think you could guess what "Equation Editor" does? Other commercial projects have equally good names: Adobe's Photoshop, Corel's Draw, Apple's iTunes, and Symantec's Anti-Virus all come to mind. With open source software, you usually get a cute name that is unrelated to the functionality. Need an editor? How about nano, pico, vim, elvis, emacs. How about a web browser? Microsoft's "Internet Explorer" lets you explore the Internet. #Dupe away 3.1.1.1 license key movieīut "Firefox"? Really? I thought that was a movie about an airplane. "Lynx", "Chrome", "Konqueror"? These names don't relate to the purpose. Then again, commercial software may not be as direct as Microsoft's naming. For example, Apple's "Safari" does not describe the Internet. However, it does convey a sense of a journey, exploration, or hunt across an unknown wilderness. In contrast, what does the name "Chrome" convey? Something shiny. Apple could have named their browser better, but most open source names don't even try to convey the right message. The biggest problem is that you can't easily find a product by its name. ![]() #Dupe away 3.1.1.1 license key software.
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